Last Updated: October 26, 2023
NO WARRANTY ON LICENSED SOFTWARE
THE LICENSED SOFTWARE IS PROVIDED TO LICENSEE “AS IS”. ACTIVEDRAFT, AND ACTIVEDRAFT’S LICENSORS AND SUPPLIERS, MAKE NO WARRANTY AS TO ITS USE OR PERFORMANCE. ACTIVEDRAFT, AND ACTIVEDRAFT’S LICENSORS AND SUPPLIERS, MAKE NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR TERMS (EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, COURSE OF DEALING, TRADE PRACTICE OR OTHERWISE) AS TO THE LICENSED SOFTWARE, INCLUDING WITHOUT LIMITATION TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT FOR, AND ONLY TO THE EXTENT THAT, ANY SUCH REPRESENTATION, WARRANTY CONDITION OR TERM MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW IN LICENSEE’S JURISDICTION.
The refund eligibility is contingent upon the timing of cancellation and the type of purchase.
For an annual plan that is pre-paid, a refund can be obtained if cancellation takes place within 14 days of the initial purchase.
You can cancel your annual subscription anytime via your ActiveDraft Account page or by contacting ActiveDraft support. If you cancel your plan after 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.
In rare instances ActiveDraft may, at our discretion, issue a refund if ActiveDraft cannot resolve a substantial issue where the product does not conform to the product’s documentation. When ActiveDraft deems a refund is appropriate, the refund paid will be the purchase price minus the order processing and banking fees (5% of the purchase price). In such instances, ActiveDraft requires that purchaser to provide enough information for us to positively identify the original purchase transaction (e.g., order number, company name, date of transaction, purchase code, number of licenses purchased, etc.).
Should you have any questions concerning this Policy, or if you desire to contact ActiveDraft for any reason, please email [email protected]